Job Description

Henley Enterprises, Inc. (and our associated entities) is a privately-owned Franchisee of Valvoline Instant Oil Change (VIOC) currently operating 260 VIOC locations in Massachusetts, New Hampshire, Rhode Island, Maryland, Virginia, Delaware, New Jersey, Pennsylvania, Florida, Louisiana, and California. The company has grown rapidly, nearly tripling in size over the last five years and is projecting continued growth moving forward.

The Commercial Account Manager is responsible for support and sales of the Valvoline Instant Oil Change commercial fleet business within the states of Massachusetts, Rhode Island, and New Hampshire. This is a full-time, exempt (salaried) corporate-level position that includes a bonus program. This position reports to the Company’s Commercial Marketing Manager, with a dotted line relationship to the VP of Marketing and Sales. Geographic location is flexible within the New England market where Henley operates (MA, NH, RI).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the job include:

• Increase commercial fleet business through various forms of digital, social and traditional marketing efforts that define the value of commercial services throughout Henley markets.
• Knowledgeable of the Company’s complete menu of services including all potential services, mainte­nance management, billing management, vehicle accounting, and customer portal.
• Market and promote Company service offerings via the Internet and other forms of media.
• Solicit revenue via personal visits, telecommunications, social media, and online business networking platforms.
• Assist in the collection of payment on overdue outstanding invoices for Commercial accounts
• Manage the Commercial Markets portal developed by the Company, including providing input and feedback regarding features and related processes
• Build and maintain strong relationships with customers to drive repeat business and referrals.
• Other related job duties as requested by management.

QUALIFICATIONS

• Exceptional sales skills, including the ability to identify customer needs and propose effective solutions
• Strong relationship-building skills
• Adept at use of internet, social media and online business networking platforms
• Excellent communication capabilities, both written and verbal
• Strong Computer Skills: Word, Excel, Power Point, Microsoft Teams
• Ability to thrive in a fast-paced environment
• Capable of working independently as well as working collaboratively with others
• Problem solving and analytics skills
• Well organized and self-starter
• Strong time management skills

Education and Experience Requirements

• Must be at least 18 years old
• 3-5 years of proven experience in sales, preferably in a retail industry
• High School or GED required; prefer Bachelor’s degree and/or equivalent work experience
• A current valid driver’s license and insurability rating is required; frequent travel by vehicle may be required.

ENVIRONMENT & PHYSICAL REQUIREMENTS

• Work is performed primarily in an indoor office environment; visits to other businesses and service centers included.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to kneel, climbing, carrying, bend­ing, crawling, reaching, pushing and pulling, lift weight or exert a force up to a maximum of 25 pounds.
• Occasional field environment with some travel from site to site; exposure to noise, dust, grease, smoke, fumes, and all types of weather and temperature conditions; exposure to hazardous traffic conditions; work and/or walk on various types of surfaces including slippery or uneven surfaces and rough terrain; incumbents may be required to work extended hours including evenings and week­ends.
• Occasional overnight travel to operating regions may be required.
• Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Henley is proud to be an Equal Opportunity and Veterans employer.

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