Job Description

Job Description

Job Description

Join the Plum Market Team – Where Passion Meets Opportunity!

Plum Market is a fast-growing leader in the Grocery, Food & Beverage Retail industry. We are dedicated to offering the finest selections of All Natural, Organic, Local, and Specialty Grocery items while delivering an exceptional experience to our Customers.

At Plum Market, our Team Members are at the heart of everything we do . We are passionate about high-quality food, beverages, and grocery essentials, helping our Customers lead a better lifestyle. Our priority is creating a welcoming environment that supports both our Customers and our Team Members.

Our Retail Grocery Stores reflect the diverse communities we serve . From our dedicated Team Members and valued Customers to our local vendors and thoughtfully curated product selection, we take pride in fostering an inclusive and thriving culture. If you share our enthusiasm, we’d love for you to apply and discover how you can be part of our team!

Why Work at Plum Market?

Flexible Scheduling – Full-time and part-time positions available with a variety of retail shifts to support work-life balance.

Grow Your Passion – Learn about great food while advancing your skills and knowledge.

Comprehensive Training – We invest in our Team Members with exceptional training programs.

Competitive Holiday Pay – Earn time and a half for working on five federally recognized holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.

Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us!

Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.

401(k) with Company Match – Available after just six months.

Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals.

Plum Market is more than just a workplace – it’s a desirable and rewarding environment where your contributions matter.

Employment is contingent upon a successful background check.

Ready to be part of something special? Apply today!

Description:

The Customer Service Manager is responsible for the exceptional execution of Customer Service at the Service Desk, Self-checkout and Cashier pods. They ensure all Plum Market Service standards are met and Customer issues are resolved. They will train, supervise, oversee, and manage Front End Team Members and ensure they comply with the operating policies and procedures of Plum Market.

Who you are:

You model and provide exceptional Guest Service.

You are organized, detail-oriented, and wish to continuously learn and grow your capabilities.

You are eager to collaborate with Store Operations, Director, Ownership and the other Team Leaders to make your department the best it can possibly be.

You value inclusion and work to create an environment where everyone feels welcomed and every voice is heard.

You are innovative and have the courage to pursue new ideas.

You love a challenge and the satisfaction that comes from meeting it.

You inspire people to want to be their best selves.

What you will bring:

Ability to manage multiple Teams and product lines simultaneously.

Ability to work a variety of shifts including nights, weekends and holidays.

Excellent verbal and written communication skills.

Proficiency in Microsoft Suite.

Ability to stand and walk for up to 4 hours without a break – we work on the floor, and alongside our team.

Ability to bend and stoop to grasp objects, climb ladders, lift loads, up to 50 lbs. unassisted, push and pull carts weighing up to 100 lbs. unassisted.

What you will do:

Give exceptional Service to our Customers.

Lead The Team Members in the department.

Communicate effectively with Customers, Team Members, Store Leadership and Director Group.

Adhere to all Plum Market policies and standard operating procedures.

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