Job Description

Join to apply for the Free People Store Manager role at Free People . Get AI-powered advice on this job and more exclusive features. This position is located at 1181 Broadway Plz, Walnut Creek, California, 94596 United States. Role Summary The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while shaping a strong store culture. Role Responsibilities Brand Experience Acts as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer. Advocates for technology usage and trains the team to transact in the moment to deliver a seamless Omni-channel retail experience; ensures merchandising and display presentations create a compelling atmosphere. Cultivates an environment of genuine customer connection and encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way. Leadership + Team Management Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection. Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities. Prioritizes employee development to ensure team expertise on product fit and styling to inform and inspire the customer; provides employees with timely and specific feedback to create a culture of action and accountability. Visual + Business Operations Oversees and contributes to upholding daily operating procedures; responsible for staff scheduling and payroll management. Collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting. Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels; takes initiative to network with local community to have a pulse on fitness and wellness trends for event ideas to drive community connection and sales. Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store. Communication + Relationships Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported. Fosters a culture of communication and teamwork to ensure a balance between customer service, operational tasks, and visual needs; stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team. Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth. Provides store and departmental insight related to the customer experience and communicates feedback to District Manager and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas. Role Qualifications Love for the FP brand 2+ years store leadership experience Proven record of hiring and developing great talent Strong understanding of merchant process and ways it impacts the business Experience in coaching and conflict resolution Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Benefits include medical, dental, vision, PTO, employee discounts, retirement savings, and more. For details, visit our website . Pay Range USD $75,000.00 - USD $79,000.00 /Hr. Wage Transparency To view information related to state-specific wage laws, click here. Full-time roles eligible for the Sales Bonus Program may have higher total compensation. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment. We provide equal employment opportunities without regard to race, gender, age, disability, or other protected characteristics. We promote a safe, fair, and respectful workplace, with anti-harassment training for managers and employees. Additional Details Seniority level: Not Applicable Employment type: Full-time Job functions: Management, Customer Service, General Business Industries: Retail, Apparel, Fashion, Consumer Services #J-18808-Ljbffr Free People

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