Job Description
JOB SUMMARY
Prompt and courteous delivery of all Room Service orders, maintain positive Room Service image through all areas of guest contact and through cleanliness of guest areas.. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
JOB SPECIFIC TASKS
Safety and Security
Policies and Procedures
Guest Relations
Communication
Working with Others
Quality Assurance/Quality Improvement
Physical Tasks
General Food and Beverage Services
Assists Management
Greeting and Seating
Closing
Beverage/Coffee Cart
Cash/Bank Handling
Steps of Service
CRITICAL COMPETENCIES
Interpersonal Skills
Customer Service Orientation
Team Work
Communications
Communication
Listening
Personal Attributes
Dependability
Presentation
CANDIDATE PROFILE
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of work experience.
Supervisory Experience
No supervisory experience is required
Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will. This job description provides a general summary of the position from time to time the duties and responsibilities of this position may be amended, corrected or added to at the discretion of the Administration /Management. The hotel business functions seven days a week, 24 hours a day, all associates must realize this fact and be aware that at times it may be necessary to move associates from their accustomed shifts according to business demands. In addition, it is understood that the levels of business determine the amount of hours that are scheduled.
I have read and agreed to the terms specified in this job description for the position I presently hold. A signed copy of this description will be kept in my personal record. I further understand that this job description may be revised at any time and that I will be provided with a revised copy.
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