Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
An exciting opportunity has come up within our U.S. Know Your Customer (KYC) Operations Team. Our KYC Operations team is one of the most critical teams at Airwallex. You will be one of the first points of contact for our new potential customers, assisting them with their applications in order to open an Airwallex account. You’ll be responsible for performing the required KYC screenings on customers, documenting the information obtained on the clients as required by U.S. KYC regulations.
This role can be remotely based in the U.S. or our San Francisco office, preferably in PST.
Liaising with customers via email and Slack to ensure they have a smooth onboarding experience
Collecting key information (data entry) and helping execute our global operations processes
Supporting our KYC analysts with subject matter expertise and escalations support
Managing and executing our Quality Assurance (QA) program
We're looking for people who meet the minimum qualifications for this role.
2+ years of experience in Operations
AML/KYC knowledge & experience
Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals
A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
The willingness to learn new Compliance processes and develop skills at a fast pace
Proficiency with Microsoft Excel/ Google spreadsheets, bonus if you are comfortable with the occasional SQL query!
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
$60.00 – $110,000.00 • Offers Equity • Offers Bonus
Airwallex promotes fair compensation practices in accordance with applicable federal, state, and local law.
These expected base pay ranges are based on information at the time this post was generated and represent the company’s good faith minimum and maximum ranges for this role at the time of posting.
The actual compensation offered to a candidate will be dependent upon multiple factors, including but not limited to relevant experience, skills and other qualifications, geographic location as noted, internal equity, and other external market factors.
Certain roles may be eligible for other compensation including, but not limited to, annual bonuses, commissions, RSUs, or other forms of compensation in addition to the established salary range.
Benefits may vary depending on the nature of employment and work location. US-based employees are eligible to participate in medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits. US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year.
Further details about our compensation and benefits package are available upon request by contacting our Talent Acquisition team.
...This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely... ...and their families. What We Offer: Remote, work from home career. Average first-year earnings of $69K commission +...
...Entry Level Tech Sales Our client works with some of the biggest names in retail, healthcare, and technology to provide them with world-class... ...They've redefined their industry, with multi-award winning software that is relied upon by over 15,000 firms worldwide....
...Start your career at Taco Bell and be part of a team that supports your success. We provide the tools and resources for your growth. Your success is important to us, and we're here for you As a Taco Bell Crew Member, you will play a crucial role in providing an amazing...
...Summary: The General Manager for the Marriott Indianapolis East is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees, while maintaining the integrity of the...
**Career Area:** Finance **Job Description:****Your Work Shapes the World at Caterpillar Inc... ...better world. **About The Role** : A Finance Analyst in the Finance Leadership Development Program will perform entry-level finance assignments and develop knowledge of...