Luxer One is looking for a professional, personable, organized and customer-focused individual to provide package management services to luxury apartment buildings in the Downtown San Francisco area. Come join our growing team!
This service representative will help organize and maintain package reception rooms/locker systems at apartment complexes located in the Downtown San Francisco area. The service rep will visit their assigned property/properties multiple times a week, and perform various duties.
Provide in-person support to residents having package questions/issues
Log recently-delivered packages into the property's automated package management system
Deliver packages to resident doors
Organize packages within the room, to make it easier for residents to find their packages
Identify aging/stale packages and prepare them to be returned to sender
Email Correspondence with on-site residents and property staff
Serve as a primary liaison between the property and the package management provider support team
Deliver certain packages directly to residents' doors
Perform lightweight maintenance on the locker/package room management system
This is a part-time role (25-30 hours), but this role is also part of a new, expanding service program – with opportunities for growth as the program expands.
Professional and Interpersonal. You will be working in upscale apartment buildings and will be expected to build and establish positive, friendly relationships with both property managers and residents.
Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in or near the downtown San Francisco area.
Comfortable using technology and writing emails (you will be using a digital package management system and Gmail)
Good organizational and independent problem-solving skills
Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)
At least 18 years old.
You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
401K with employer match
Accrued PTO to relax, recharge, and rest
Accrued Paid Sick Leave
Employee Assistance Program
Liaison Uniform and Equipment Provided
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