Job Description

Sisley Paris is a French cosmetics company that specializes in creating and distributing high-end skincare, make-up products, and fine perfumes. It is currently sold in high-end retail distribution in the US & Canada such as Neiman Marcus, Nordstrom, Saks Fifth Avenue, Bloomingdales, Holt Renfrew & Blue Mercury, as well as online, spas and owned retail. The brand retails over $100M annually and is experiencing double digits growth.

Founded in 1976 by Hubert d’Ornano, Sisley was a pioneer in using botanical active ingredients and essential oils in beauty products. With a rigorous approach to research and a focus on Phyto-Cosmetology, Sisley offers innovative and high-quality products. The Company upholds five core values: Collaborative, Mindful of others, Entrepreneurial, Responsible, and Organized. These values are at the heart of everything we do and inspire our employees to embody them in every aspect of their work. 

Luxury French cosmetics brand, Sisley-Paris, is looking for a highly organized and resourceful Office Manager to support the daily operations of our office and provide high-level administrative support to the President of the company. The ideal candidate will be a proactive problem solver with exceptional communication skills, keen attention to detail, and the ability to manage multiple priorities with discretion and efficiency.

Core Responsibilities:

General:

• Must be an independent thinker with hands-on, can-do, “roll up your sleeves” attitude, an open-minded team player with a collaborative attitude.
• Must be highly organized, detail-oriented, and can thrive in a fast-paced, deadline-oriented and high-energy environment.
• Ability to work well in a team environment but flexible working independently, meeting goals and deadlines.

Office Management: 

• Oversee the day-to-day operations of the office, ensuring a productive and well-functioning workplace environment.
• Manage office supplies inventory, ordering, and vendor relationships.
• Coordinate office maintenance, repairs, and equipment management.
• Implement and maintain office policies and procedures.
• Plan and coordinate office events, meetings, and team-building activities.
• Handle incoming and outgoing mail, shipping, and deliveries.
• Serve as the primary point of contact for office-related inquiries and issues.

Executive Assistant Support:

• Provide comprehensive administrative support to the President, including managing calendars, scheduling meetings, and preparing agendas.
• Coordinate travel arrangements, including flights, accommodations, and itineraries.
• Prepare and edit correspondence, presentations, reports, and other documents as needed.
• Handle confidential information with discretion and maintain confidentiality at all times.
• Serve as a liaison between the President and internal/external stakeholders.
• Track and prioritize tasks and follow up on action items to ensure deadlines are met.

Customer Service Support:

• Serve as the first point of contact for clients and customers, ensuring a professional and welcoming experience.
• Address customer inquiries via phone, email resolving issues promptly and professionally.
• Manage customer records and maintain accurate documentation in the CRM system.
• Collaborate with other departments to ensure customer needs are met efficiently.
• Identify and escalate complex issues to appropriate teams for resolution.

Required Experience and Skills:

• Bachelor’s degree or equivalent experience preferred.
• Proven experience as an office manager, executive assistant, or similar role.
• Exceptional organizational and time management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and other relevant software tools.
• Ability to multitask and prioritize workload effectively.
• Discretion and ability to handle sensitive information.
• Strong problem-solving skills and attention to detail.

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