Online Chat Representative/ Live Chat Agent Job at The Chart Auditors, United States

eXp6L0pmZisrTU85U04yNDZHZENhVnV2YUE9PQ==
  • The Chart Auditors
  • United States

Job Description

Chart Auditors is an outsourced solution for Home Health agencies. We saw a need in the market place for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.With over 30 years of combined Home Health experience, Chart Auditors can help improve efficiencies across your agency and reduce your costs. Our dedicated team of Home Health experts will allow your agency to focus on the all the complexities of running your Home Health agency, while having the expertise to handle all the clinical review for your business. In addition to clinical support, we also provide customer service and technical support, aiming to offer comprehensive solutions for the varied needs of Home Health agencies. We are enthusiastic about the prospect of assisting your agency and would welcome the opportunity to discuss how our services can benefit your operations. Please feel free to reach out to schedule a meeting or to inquire further about our offerings.

The Role

You will be responsible for :

  • Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
  • Working closely with internal stakeholders to solve client issues.
  • Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
  • Developing account plans to enhance service delivery.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry.
  • You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders
  • You are a strong mentor and coach who can build high performing teams

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Leadership Role
  • Join a market leader within Telecommunications

Job Tags

Full time,

Similar Jobs

H & S Loss Control Inspections

Dell, AR - Field Inspector - Insurance Loss Control Job at H & S Loss Control Inspections

Qualified Field Inspectors for Insurance Loss Control are needed in your area! Immediate placement available. Pay: We pay a competitive standard flat fee per case -based on customer as well as, inspection type and complexity. The dominant standard flat fee range ...

Senior Helpers - Puyallup, WA

CNA or HCA Job at Senior Helpers - Puyallup, WA

Senior Helpers is currently seeking a Certified Nursing Assistant to work in their (Location) office. As a member of Senior Helpers CNA Team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their...

Hampton Inn & Suites

Hotel Manager in Training Job at Hampton Inn & Suites

 ...Job Description Are you and Energetic Hospitality or Retail Manager who loves people and looking to make a change? Opportunity is...  ...experienced retail or hospitality manager. The Sunray Companies hotel division is seeking an energetic leader to run the day to day... 

TMI Los Angeles

Entry Level Business Management Job at TMI Los Angeles

 ...mindsets and apply them to productive business careers! Job Description: We are...  ...looking for future leaders to grow into a Management Role with our company while focusing on...  ...training through direct marketing Entry Level Business Management Requirements:... 

Halberstadt's Bismarck

Halberstadt's on Broadway is seekeing Wardrobe Consultant $12-$30/hour Job at Halberstadt's Bismarck

Job Description Job Description Halberstadts Mens Clothiers has a RARE Sales Associate position, due to our rapid growth. Candidate must have a Positive Attitude and Respect for both, the clients and team members. Be part of the fashion world right here in Minot!...