Job Description

DealerFlex is in search of a qualified candidate for a Parking Operations Manager. This position requires prior management experience in the Automotive/Parking industry. DIRECTIONAL PARKING AND TRAFFIC MANAGEMENT EXPERIENCE IS A PRIORITY!

Some of the reasons why DealerFlex is a great company to work for:

• WEEKLY PAY!
• Flexible scheduling
• Strong commitment to employee development Work in a fun, fast paced environment with great people!
• Have the unique opportunity to be a part of a rapidly growing company that is expanding into new markets across the country.
• Promotions/Career Opportunities with DealerFlex

Must have a valid driver's license with minimum 5 years driving experience and motor vehicle record free of any recent moving violations.

Pay Range: $75,000 - $90,000

Full Time Position

Flexible Availability Required

Job Description - Parking Operations Manager

The Parking Operations Manager is responsible for the operational and financial success of assigned accounts. Reporting directly to the Market Manager, this role oversees day-to-day operations and supervises Valet and Parking Attendants to ensure optimal performance and client satisfaction.

Essential Duties and Responsibilities

Strategic Operations

• Develop and implement growth strategies focusing on financial performance and customer satisfaction.
• Identify new prospective clients and services in the automotive service market.
• Build and maintain long-term client relationships, promoting company services and addressing objectives.
• Provide accurate data and input for budget planning, annual preparation, and re-forecasting.

Daily Operations

• Supervise day-to-day activities of account managers, shift leads, and attendants.
• Ensure proper staffing and coverage for all assigned locations, including filling last-minute shift vacancies.
• Conduct regular site visits to ensure operations align with company standards.
• Maintain up-to-date Standard Operating Procedures (SOPs) and ensure compliance at all locations.
• Perform safety reviews and address operational hazards promptly.

Client Management

• Schedule and lead regular client meetings to review performance and address concerns.
• Inspect facilities to recommend improvements for cleanliness and functionality.
• Communicate and resolve major unplanned discrepancies with clients promptly.

Training and Development

• Oversee completion of the Valet Training Checklist for all new hires.
• Continuously train and educate staff on company policies and procedures.
• Mentor team members and identify potential candidates for management roles.
• Ensure supervisors and leads are equipped to train, coach, and mentor their teams effectively.

Administrative Responsibilities

• Review and approve time and attendance records for timely client billing and payroll.
• Submit incident and injury reports within required timeframes.
• Administer the company’s disciplinary action process in coordination with HR and management.
• Manage the location portal to ensure consistency with updated SOPs.

Other Responsibilities

• Respond promptly to emergencies during off-duty hours.
• Identify operational inefficiencies and recommend improvements to clients.
• Support timely collection of account receivables in collaboration with corporate accounting.

Minimum Requirements and Qualifications

Education

• Bachelor’s degree preferred.

Experience

• Minimum of five years in parking management, overseeing multiple locations.
• Proven experience managing and supervising at least 10 direct reports.

Skills

• Strong analytical and interpersonal communication skills.
• Client-focused with excellent organizational abilities.
• Proficient in Google Apps and Microsoft Office.

Physical Demands

• Ability to stand, walk, or run for up to 8 hours.
• Willingness to work outdoors in varying weather conditions.
• Capability to perform job functions of direct reports as needed.

This description reflects management’s assignment of essential functions and may be subject to change or additional tasks as needed.

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