Job Description

A leading healthcare services organization is seeking a Senior Vice President of Operations to lead planning, strategy, optimization, process improvements, data measurement and execution of their Operations teams. This includes Membership/Contract Operations, Reconciliation, Data, and the overall growth/performance plan.

Salary: Up to 300k base + bonus + equity

Location: Nashville, TN (2-3x/week)

The ideal candidate will have experience developing a data-driven Operations team focused on healthcare industry trends, designing/implementing innovative solutions for improving end-to-end processes with a focus on value creation. This person will collaborate with executives to solve operational performance issues, providing key metrics and data to support the portfolio of products.

Responsibilities:

• Develop strategies to improve efficiency in operations and profitability in growth areas
• Deep understanding of multi-sided healthcare network business model (e.g., PSAO, GPO), ensuring an optimal user experience for supply, demand-side of the platform
• Collaborate with leadership on operational performance improvement initiatives
• Enhance operations efficiency by utilizing KPIs throughout the organization
• Develop dashboards that improve operational performance according to organizational priorities
• Measure the effectiveness of operational procedures to analyze work prioritization, labor utilization, cost, and operating margin
• Manage the operations budget, conducting cost analyses and forecasting for informed financial decisions
• Boost productivity and streamline operations through continuous improvement initiatives
• Build relationships with partners and suppliers to ensure contract adherence and execution

Requirements:

• BA/BS in business or related concentration; graduate degree, STEM degrees preferred
• 10+ years’ experience in senior leadership operations roles (ideally within healthcare or supply chain)
• 10+ years of experience improving process productivity using effectiveness metrics which focus on the company’s value stream and the customer perspective
• Process engineering background: Lean, BPO, Radical Redesign, and/or Six Sigma methodologies
• Experience and working knowledge of building advanced master data management architecture and practices
• Ability to scale and scope operations team to support rapidly expanding organizational needs
• Capability to establish efficient cross-functional working relations with Business Partners and Operations
• Superior leadership and people management skills; superior communications skills

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