Job Description

We are seeking a dedicated and friendly Travel Counselor to join our Reservations and Customer Service team. In this role, you will work remotely from the comfort of your home, assisting mature travelers with their travel plans while providing outstanding customer service. If you have experience in customer service, enjoy helping others, and are passionate about travel, we'd love to hear from you!

Key Responsibilities:
Provide professional assistance to incoming customer calls for both service and sales inquiries.
Ensure the highest standards of telephone etiquette and communication on all calls.
Make outbound calls for follow-ups such as collections, date consolidations, or customer callbacks.
Maintain and update reservation details in line with company procedures.
Perform administrative tasks including data entry and quality assurance.
Work collaboratively with your team to achieve shared goals and promote a positive work environment.
Engage in team discussions to improve understanding of processes and policies.
Take on additional projects and tasks as assigned.
Qualifications:
At least 2 years of experience in a customer service role.
Strong verbal and written communication skills.
Ability to interact with mature customers in a calm, courteous, and empathetic manner.
Excellent organizational skills and attention to detail.
Proficient with MS Word, Excel, and Outlook.
Ability to multitask and thrive in a fast-paced team setting.
International travel experience (outside North America) is a plus.
Call/contact center experience is a bonus.
Perks and Benefits for Part-Time Employees (Eligibility based on hire date):
401(k) plan with company match.
Discretionary financial performance bonus.
Paid time off: Vacation (up to 37.5 hours per year), Sick time (up to 40 hours per year), and Holidays & Bereavement Leave.
MA Paid Family & Medical Leave (PFML) based on state plan.
Flexible work hours and 100% remote work.
IATAN Membership (for employees working 20+ hours weekly).
Familiarization training trips after one year and 1,000 hours worked.
Employee Discount: 25% off on tours (after one year and 1,000 hours worked).
Opportunities to engage in company events, wellness programs, and community fundraising initiatives.
Employee-led Diversity, Equity, and Inclusion (DEI) Committee involvement.
This is an exciting opportunity for individuals looking to work in a supportive, flexible, and dynamic environment. We value our employees and offer opportunities for growth and professional development. If you're ready to join a team that cares about its people and its mission, apply today!
Employment Type: Full-Time
Salary: $ 65,000.00 Per Year

Job Tags

Holiday work, Full time, Part time, Remote job, Flexible hours,

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